One of my favourite team warm-up questions is: What advice would you tell your Earlier Self? After about 20 years of running meetings of all kinds, here’s what I’d say. So much is learned in experiencing the unexpected, rather than the expected. Hitting the curve balls, adapting on the fly…

You finished that Big Meeting! You all made that Big Decision! Or did you? What got written down, exactly…? Don’t give up, clear group decisions are possible. Use this CAPPED decision framework to help your team actually make those decisions. We’re all faced with numerous decisions to make every day…

By applying some patterns from the popular ‘unconference’ format, we can all turn a regular work meeting into something much better, where we can learn from each other, and do our best work together. I still remember my first time. Back then, I just stumbled into it, not even really…

Here’s a familiar scene for you, I’m sure. You need to get stuck into that thing at work, but you check your inbox, to see if there’s anything urgent first. You wade through the latest wash of emails, and you find a meeting invitation:

Here’s a simple but really effective technique I’ve used for a while, that I thought might help you and your team in your critique sessions: the vignette sketch. If you’re a designer, or indeed even if you’re just part of a multi-disciplinary product or service team, you’ll know how important…

The new year brings lots of things. National Spaghetti Day (Jan 5), Bubble Wrap Appreciation Day (Jan 28), and of course: strategy sessions and offsites. …

There’s a missing link in the way we (generally) frame problems in strategy and design, and it’s not the problem statement. Here’s a way to maximize the chance of better problem definition. In strategy and design — whether it’s for a neat new app or dealing with huge intractable issues…